Save Job Back to Search Job Description Summary Similar Jobs2 years Customer Services Team Leader ExperiencePrevious Financial Services experience desirableAbout Our ClientOur client is a highly respected player their field seeking an experienced Customer Services Team Leader. The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. The Team Leader supports the Customer Services Manager in developing the team of 6-12 AdministratorsJob DescriptionManage the day to day duties in accordance with agreed service levelsReview, monitor and maintains quality controls of the teams work, providing feedbackIdentify and provide training required by the teamRegularly assesses the performance and behavioural competencies of team membersReviews objectives and creates training and development plansDeals with customer complaintsContinuously improves and automates administration processesEnsures procedures are up-to-date and fit for purposeWorks within agreed process and payment authority levelsManage business practises, processes, changes and risksCompletes administration tasks as and when requiredThe Successful ApplicantA successful Customer Services Team Leader should have:2 years' customer service Team Leader experience, ideally within a financial services environmentAchieved or willing to undertake a Level 3 award in Financial AdministrationStrong written and oral communication skillsExperience of planning, monitoring and controlling workExperience of motivating, coaching and developing a teamGood organisation skills and ability to prioritise to meet business deadlinesGood interpersonal skillsAble to identify and assess risk in a customer services environmentWhat's on OfferA competitive salary in the range of £28,200 - £30,000 per annum.An inspiring and friendly working environment.Opportunities for professional development and advancement within the company.The chance to make a real difference in a customer-focused role within the financial services industry.ContactAmy FenlonQuote job refJN-012025-6629371Phone number+44 1622 604 513Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFinancial ServicesLocationBromleyContract typePermanentConsultant nameAmy FenlonConsultant phone+44 1622 604 513Job referenceJN-012025-6629371
