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Customer Services Agent (B2B)

Marlow Permanent £26,000 - £26,000 per year View Job Description
A leading global company is seeking a Permanent Customer Service Adviser (B2B) to join their dynamic team. The successful candidate will provide exceptional support to business clients, ensuring their needs are met with efficiency and professionalism.
  • International market leading business
  • A great opprtunity to grow your career

About Our Client

Customer Services Agent (B2B), Marlow: The client is a renowned multinational corporation known for its innovative solutions and commitment to excellence. They operate in various sectors, providing cutting-edge products and services to a diverse range of industries.

Job Description

Customer Services Agent (B2B), Marlow:

  • Handle inbound and outbound communications with business clients.
  • Work on SAP system with additional use of Excel (ideally VLookUps)
  • All areas of a busy customer service role including processing orders, liaising with warehouse and 3PL
  • Resolve client queries and issues promptly and efficiently.
  • Maintain accurate records of client interactions and transactions.
  • Collaborate with internal teams to ensure client satisfaction.
  • Provide product and service information to clients.
  • Identify and escalate complex issues to the appropriate departments.
  • Assist in the development of client support materials.
  • Contribute to continuous improvement initiatives within the customer service team.

The Successful Applicant

Customer Services Agent (B2B), Marlow:

  • Proven experience in a customer service role, preferably in a B2B environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer service software and CRM systems.
  • High level of organisational and multitasking skills.
  • Positive attitude and a commitment to providing outstanding service.
  • Flexibility to adapt to changing business needs and priorities.



Available for a mainly office based role at an office in Marlow.

What's on Offer

Salary circa £26,000 plus excellent package.

Contact
Mark Norrish
Quote job ref
JN-022025-6677751
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Marlow
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-022025-6677751