Save Job Back to Search Job Description Summary Similar JobsA new exciting Permanent Customer Service Specialist Position in Leeds!To work for a reputable organisation within the Energy Industry!About Our ClientMichael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!Immediate interview please apply now!Job DescriptionAs a Customer Service Specialist you will be supporting the offshore team with more complex queries from customers you will be investigating these cases coming into the contact centre ensuring service level agreements are met and the highest standard of service is provided to the customer.You will be managing trust pilot reviews looking at ways to improve the customer experience and analysing data providing recommendations to senior management.The role will be corresponding with customers over the phone and email assisting with a range of queries and resolving any issues and problems.The Successful ApplicantPrevious customer service experience and working within an offshore department desirableAn excellent problem solverExcellent communication skills and a confident telephone mannerAble to multi task and work in a fast paced environmentPassionate about delivering the best experience and looking at ways to improve the customer journeyA keen eye for detail and good organisationAn excellent team playerWhat's on OfferSalary of £28085+ reputable organisation within the energy sector+ full training provided+ superb progression and development opportunities+ easily accessible location+ free parking+ excellent benefits+ exciting time to join the business+ excellent offices and facilities+ no shift patterns or weekends+ great team and culture+ immediate interview and start availableContactEmma GillardQuote job refJN-082025-6813106Phone number+44 113 243 7726Job summaryJob functionBusiness SupportSubsectorContact CentreSectorBusiness ServicesLocationLeedsContract typePermanentConsultant nameEmma GillardConsultant phone+44 113 243 7726Job referenceJN-082025-6813106
