Save Job Back to Search Job Description Summary Similar JobsStarting ImmediatelyLocal role based in SouthamptonAbout Our ClientBeing based in Southampton and being proud members of the NHS family and market leaders in their field, our client can provide finance and accounting, digital, procurement, workforce, and bespoke support to more than half the NHS in England.Established in 2004 by the Department of Health and Social Care (DHSC) in a unique partnership with digital experts Sopra Steria, our services increase efficiency and quality, save money.Job DescriptionThe key responsibilities for the Customer Service Process Assistant ESD roles are:Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards.To resolve as many, if not all, queries as possible during the initial contactTo be proactive to customer needs and actively participate in customer service improvementAchieving standards set within the SLA for KPI needs on behalf of all trustsTo provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.Follow the guidelines laid out under the Data Protection ActBe proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolutionMaintain a basic awareness of statutory regulations in respect of National and Local deductions from pay such as PAYE and NI.To construct suitable responses to queries from staff, HMRC and other outside organisations verbal and written.Flexibly process multiple enquiries on multi customer payrolls.Adherence to NHS SBS internal policiesCompliance to Departmental Internal Controls and the financial framework determined by the Client.The Successful ApplicantThe successful candidate for the Customer Service Process Assistant ESD role is someone with the following:Essential SkillsGood standard of Education in English and Mathematics, preferably with GCSE level A-C, or NVQ 2 qualification in Payroll or Suitable experience in an office/payroll/finance environmentThe ability to work in a teamExcellent Customer Service SkillsNumerate and methodicalGood pc skills, using Microsoft word, Excel and the ability to input from basic data source and produce basic spreadsheetsThe ability to multitaskThe ability to prioritiseBasic understanding of Time Management.Understanding of performance targetsPrevious experience of working in an Customer service environmentExperience with handling telephone calls and emailsPrevious Call Centre experience or working in a fast paced work environmentDesirable SkillsAble to analyse situations and explain to individuals in a variety of ways where necessaryStandard Health & Safety manual handling skill.Previous experience resolving basic pay enquiriesWorked with a range of different terms and conditionsWorked on a shared services platform beforeBasic understanding of Payroll processes and deadlinesHas an awareness of the law relating to payroll (i.e. data protection)Aware of PAYE, National Insurance.What's on OfferThe candidate for the Customer Service Process Assistant ESD role will receive:Temporary contract (with potential to go permanent)competitive salarygreat benefit packages availableHybrid workingContactRyan BatleyQuote job refJN-012025-6639521Phone number+44 238 068 2204Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationSouthamptonContract typeTemporaryConsultant nameRyan BatleyConsultant phone+44 238 068 2204Job referenceJN-012025-6639521
