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Customer Service Manager

Chester Permanent £60,000 - £70,000 per year View Job Description
Lead a fast-paced customer service team, driving performance, efficiency, and client success while shaping the future of a growing, customer-focused business.
  • Lead a high-impact team in a fast-paced, growing business
  • Drive change, performance, and customer success every day

About Our Client

Are you a dynamic leader who thrives in a fast-paced, high-performance environment? We're looking for a Customer Service Manager to take ownership of a critical function during an exciting period of growth and change.

Job Description

This is not your typical customer service management role - it combines people leadership with operational oversight and the opportunity to influence how the business works with some of its most important clients. The right person will bring fresh energy, strong leadership, and a hands-on approach to ensure both the team and the wider business succeed.What you'll be doing:

  • Leading and developing a team that provides essential services to support client-facing operations.
  • Driving improvements in performance, efficiency, and the customer journey.
  • Overseeing key operational functions, ensuring smooth processes and effective delivery.
  • Working closely with senior leaders to align priorities and deliver value for clients.
  • Using insight and reporting to make informed decisions and continuously improve outcomes.



The Successful Applicant

What we're looking for:

  • An energetic, positive leader who can motivate teams and embed the right culture.
  • Strong people management experience in a fast-paced, customer-focused environment.
  • Commercial awareness and the ability to support sales teams through operational excellence.
  • A problem-solver who can work at pace, make decisions, and drive change.
  • Excellent communication skills, with confidence working across all levels of the business and with external stakeholders.



What's on Offer

This is a challenging role where resilience, adaptability, and drive will be key - but it also offers the chance to make a real impact in a business that is growing rapidly.If you're ready for a new challenge and want to shape the future of a critical customer-facing function, we'd love to hear from you.

  • Salary on offer; £60,000
  • Working Pattern: Chester full time office
  • Bonus on offer
Contact
Katy Bevan
Quote job ref
JN-092025-6828105
Phone number
+44 151 255 3751

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Business Services
Location
Chester
Contract type
Permanent
Consultant name
Katy Bevan
Consultant phone
+44 151 255 3751
Job reference
JN-092025-6828105