Save Job Back to Search Job Description Summary Similar JobsMust have experience managing a teamExcellent benefits packageAbout Our ClientOur client is a small-sized but highly respected entity. They pride themselves on delivering exceptional customer experiences and maintaining a strong reputation for quality and reliability.Job DescriptionManaging and developing the Customer Service department to ensure the highest levels of customer satisfaction.Implementing effective strategies to improve customer service standards.Handling and resolving escalated customer issues efficiently and professionally.Providing regular performance feedback and coaching to the customer service team.Collaborating with other departments to ensure consistency in customer interactions.Monitoring and reporting on customer service performance metrics.Driving continuous improvement initiatives within the customer service team.Ensuring adherence to company policies and regulations.The Successful ApplicantA successful Customer Service Manager should have:Prior experience in a customer service manager role within the business services industry.Excellent leadership and team management skills.Strong communication and interpersonal skills.Ability to handle high pressure situations and make decisions in a timely manner.Proficiency in using customer service software and CRM systems.Strong problem-solving skills and ability to think on their feet.A customer-centric mindset and a passion for delivering exceptional customer experiences.What's on OfferThe opportunity to work in a hybrid setup.Private medical benefits.A supportive and collaborative work culture.Opportunities for personal and professional development.ContactGeorge AdlingtonQuote job refJN-052025-6752290Phone number+441622604512Job summaryJob functionBusiness SupportSubsectorCall centreSectorBusiness ServicesLocationMaidstoneContract typePermanentConsultant nameGeorge AdlingtonConsultant phone+441622604512Job referenceJN-052025-6752290
