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Customer Service Delivery Specialist

Portsmouth Permanent £25,000 - £27,000 per year View Job Description
The Customer Service Delivery Specialist role is an exciting opportunity to support customer satisfaction and operational excellence within the Technology & Telecoms industry. Based in Portsmouth, this position focuses on delivering exceptional service while contributing to the smooth functioning of the customer service department.
  • Customer Service Delivery Specialist
  • Local role based in Portsmouth

About Our Client

This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers.

Job Description

The key responsibilities for the Customer Service Delivery Specialist role are:

  • Manage customer queries and resolve issues in a timely and professional manner.
  • Coordinate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions and transactions.
  • Monitor service performance and identify areas for improvement.
  • Provide updates to customers on the progress of their requests or issues.
  • Assist in the implementation of new customer service processes.
  • Contribute to maintaining a high standard of customer satisfaction.
  • Adhere to company policies and regulatory requirements at all times.

The Successful Applicant

A successful Customer Service Delivery Specialist should have:

  • Previous experience in a customer service or related role.
  • Strong communication and problem-solving skills.
  • Ability to multitask and work effectively under pressure.
  • Good organisational and time management abilities.
  • Familiarity with customer relationship management systems is a plus.
  • Enthusiasm for working in the Technology & Telecoms industry.

What's on Offer

  • Competitive salary in the range of £22,500 to £27,500 per annum.
  • Permanent position with opportunities for career progression.
  • Supportive workplace culture focused on employee growth.
  • Comprehensive training and development programmes.
  • Convenient Portsmouth location with accessible transport links.
  • Generous holiday allowance and additional employee perks.



Contact
Ryan Batley
Quote job ref
JN-062025-6769697
Phone number
+44 238 068 2204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Portsmouth
Contract type
Permanent
Consultant name
Ryan Batley
Consultant phone
+44 238 068 2204
Job reference
JN-062025-6769697