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Customer Service Agent - Complaints

Theale Permanent £26,000 - £28,000 per year View Job Description
An exciting opportunity has arisen for a dedicated and professional Customer Service Agent to join the complaints team at a prestigious, globally recognised luxury automotive brand. The successful candidate will be responsible for managing and resolving customer concerns, delivering service excellence in line with premium brand expectations.
  • A market leading international business
  • A business that offer good training and career development

About Our Client

Customer Service Agent - Complaints, Theale: This client is a renowned manufacturer of high-performance vehicles, known for combining cutting-edge technology with timeless design. With a rich heritage and a loyal customer base, the brand is synonymous with innovation, luxury, and precision engineering. They are committed to delivering an exceptional experience across every customer touchpoint.

Job Description



Customer Service Agent - Complaints, Theale:



  • Handle escalated complaints from customers with professionalism and empathy.


  • Investigate complex customer issues and provide timely, fair resolutions.


  • Liaise with dealerships, technical teams, and other departments to resolve complaints effectively.


  • Maintain accurate records of all interactions and resolutions in the CRM system.


  • Ensure all communication aligns with brand tone and values.


  • Monitor complaint trends to identify areas for service improvement.


  • Deliver feedback and recommendations to internal teams based on customer insights.


  • Work to service-level agreements while upholding high standards of customer care.



The Successful Applicant



Customer Service Agent - Complaints, Theale:



  • Previous experience in a complaints handling or customer service role is essential.


  • Strong written and verbal communication skills with a high level of professionalism.


  • Confident managing difficult conversations with empathy and resilience.


  • Detail-oriented with excellent problem-solving abilities.


  • Able to work under pressure and prioritise a varied workload effectively.


  • Passionate about delivering exceptional service and brand loyalty.


  • Proficient in Microsoft Office and experienced using CRM systems.


  • A genuine interest in the automotive sector or premium consumer brands is desirable.



You will be available to work one weekend in about 6.

What's on Offer

Salary of circa £27,000 plus excellent package

Contact
Mark Norrish
Quote job ref
JN-042025-6731424
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Theale
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-042025-6731424