Save Job Back to Search Job Description Summary Similar JobsHybrid-Working Role based in Bradley Stoke with Free ParkingImmediately Available Role with Excellent Permanent PotentialAbout Our ClientOur client is a prominent large-sized organisation in the construction industry, renowned for its innovative products and superior customer service. With an extensive network across the UK, they maintain a strong presence in cities like Bristol, where this position is based.Job DescriptionManage and respond to customer inquiries via phone, email, and social media platforms.Resolve customer issues in a timely and effective manner.Record all interactions and transactions, detailing inquiries or complaints as well as actions taken.Coordinate with other departments to resolve issues that can't be resolved immediately.Provide feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Assist in the development and implementation of new customer service protocol.The Successful ApplicantA successful Customer Service Administrator should have:Experience in a customer-facing role, preferably in the construction industry or over the phone.Strong communication and interpersonal skills.A customer-oriented mindset and a commitment to providing exceptional service.Proficiency in using customer relationship management (CRM) software.A keen eye for detail and problem-solving skills.What's on OfferAn hourly rate between £16 and £18 per hour.Hybrid working model, combining both office and remote work.Opportunity to work in a vibrant, fast-paced industry.A genuinely positive and supportive company culture that values teamwork and innovation.ContactBeth FitzgeraldQuote job refJN-052025-6745479Phone number+441179065524Job summaryJob functionBusiness SupportSubsectorSales AdministrationSectorRetailLocationBristolContract typeTemporaryConsultant nameBeth FitzgeraldConsultant phone+441179065524Job referenceJN-052025-6745479
