Customer Service Administrator (Temp)

• Provide a best-in-class customer service to all Scotland supporters and debenture holders, as well as other stakeholders, both internal and external
• Manage and accurately and securely maintain all aspects of Scotland Supporters Club membership, Debenture holders, and other customer data in line with GDPR
• Accurately maintain and review as necessary all Scotland Supporters Club membership and Debenture documentation
• Administer all ticketing operations in respect of Senior Internationals, Scottish Cup, and SPFL League Cup, as well as UEFA and FIFA Cup Competition matches at home and abroad and any events held at Hampden Park including systems and website preparation, testing, recording, and reporting as necessary
• Administer all associated membership, ticketing and debenture processes, procedures, and documentation in line with current Scottish FA policy and GDPR
• Understand and develop working knowledge of the Debenture Scheme and associated stakeholders
• Encourage customer engagement using all communication channels, including all social media platforms
• Provide support as directed and as required for match day operations both nationally and internationally
• Liaise as necessary with internal stakeholders and service providers to meet all operational requirements
• Co-ordinate internal and external mail room operations as directed
• Promote and embrace a culture of continuous improvement whilst demonstrating the Scottish FA values

Any other reasonable duties as directed by the Ticketing & Membership Operations Manager or Assistant Manager