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Customer Account Coordinator

Ormskirk Permanent £25,000 - £26,000 per year View Job Description
We are seeking a diligent and well-organised Customer Account Coordinator to join a thriving Customer Service department within an industrial / manufacturing sector. The candidate will be responsible for managing customer accounts, ensuring high levels of satisfaction and smooth business transactions.
  • Opportunity to Work for a Industry Leader in their Market!
  • Flexi Hour Scheme Available!

About Our Client

Our client is an internationally renowned, large organisation in the industrial / manufacturing industry. With a commitment to innovation, they pride themselves on their top-quality products and their dedication to customer satisfaction.

Job Description

  • Monitor customer ordering patterns and minimise deviations from forecasts within account constraints.
  • Capture customer inquiries and share insights with Sales and Market Planning.
  • Follow the monthly customer contact plan agreed with Sales.
  • Meet lead time targets for order processing and inquiry handling.
  • Ensure first-time accuracy in sales orders and claims processing.
  • Handle queries, inquiries, sample and literature requests, complaints, and claims within agreed timeframes.
  • Maintain accurate customer logistics data, including delivery requirements.
  • Ensure deliveries align with agreed dates and coordinate communications for any changes.
  • Schedule and communicate deliveries based on dispatch and transportation capabilities.
  • Prepare and issue necessary documentation for orders and claims.
  • Provide periodic supply status reports and recommend actions as needed.

The Successful Applicant

A successful Customer Account Coordinator should have:

  • A strong background in customer service, ideally within the industrial / manufacturing sector (DESIRED).
  • Proven experience as an account coordinator or similar role.
  • Excellent communication and interpersonal skills.
  • Experience of using SAP is essential.
  • Strong organisational abilities and an attention to detail.
  • Proficiency in using CRM software and other business systems.
  • A problem-solving mindset with the ability to handle customer complaints effectively.

What's on Offer

  • An estimated salary range of £26,000.
  • Working hours are 37.5 hours Monday to Friday - Flexible hours scheme available.
  • A comprehensive benefits package.
  • A positive and supportive company culture that encourages personal and professional growth.
  • The opportunity to work within an internationally recognised organisation in the industrial / manufacturing sector.
  • Generous holiday leave allowance.
Contact
Hannah Martinez
Quote job ref
JN-012025-6652937
Phone number
+44 151 255 3776

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Ormskirk
Contract type
Permanent
Consultant name
Hannah Martinez
Consultant phone
+44 151 255 3776
Job reference
JN-012025-6652937