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Complaints Officer

Chester Temporary £18 - £19 per hour View Job Description
We are seeking a dedicated Complaints Officer to join our client's customer service team and assist with resolving complaints in a professional and timely manner. This role is ideal for those who are proficient at resolving customer issues and ensuring the highest level of customer satisfaction.
  • 3/4 week temp role with immediate start
  • Weekly and competitive pay rate

About Our Client

Our client is a well-established organisation within the not for profit sector. They are a medium-sized entity recognised for their strong commitment to providing high-quality service to their customers. Located in Chester, they have a strong reputation for fostering a supportive and rewarding work environment.

Job Description

  • Handle and resolve a variety of customer complaints in a professional and timely manner.
  • Liaise with relevant internal departments to address and resolve customer issues.
  • Maintain accurate records of complaints and resolutions for future reference.
  • Ensure all complaints are dealt with in compliance with company policies and regulations.
  • Collaborate with the customer service team to improve customer satisfaction levels.
  • Provide feedback to management on recurring complaints or trends.
  • Participate in training and development programs to enhance customer service skills.
  • Uphold the company's reputation by providing excellent customer service at all times.

The Successful Applicant

A successful Complaints Officer should have:

  • A solid understanding of customer service principles and practices.
  • Experience within customer complaint handling is essential.
  • Can commit to a 3/4 week temporary role.
  • Excellent communication and problem-solving skills.
  • The ability to handle complaints professionally and calmly.
  • A customer-focused attitude and the ability to empathise with customers.
  • Strong attention to detail and record-keeping abilities.



What's on Offer

  • 3/4 week temporary role with the possibility of being made perm
  • Competitive hourly rate & weekly pay
  • Free on-site parking
  • Convenient Chester location.



If you're a dedicated professional with the skills to excel as a Temporary Complaints Handler, we encourage you to apply.

Contact
Lee Mcerlean
Quote job ref
JN-022025-6670007
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Not For Profit
Location
Chester
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-022025-6670007