Save Job Back to Search Job Description Summary Similar JobsChance to join a growing finance technology companyBe part of a diverse and inclusive companyAbout Our ClientMy client is a FinTech company that offers financing solutions to small and medium-sized businesses.Job DescriptionCollections and recoveries understanding (customer contact strategy awareness)To provide a first-class service relating to the resolution of any non/under-paying merchantCase management of high-value accounts in arrears across varying and unique circumstancesHandling inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracyBuild positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both partiesNegotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the businessStrong communication skills, accuracy, and confidenceThe ability to deal with a variety of challenges, innovate and think on your feetBusiness acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageousData input, accurately inputting data across multiple systemsThe Successful ApplicantAt least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environmentOrganised and adaptableHubspot proficiencyKnowledge of ExcelInsolvency knowledgeLegal escalation understandingAttention to detail and confidence working with dataTeam orientatedWhat's on OfferPrivate Medical insuranceEnhanced Maternity and Paternity LeaveModern and sophisticated office space in Central LondonFree Gym in office buildingContactTalana SodiwalaQuote job refJN-032025-6687356Phone number+441159486406Job summaryJob functionFinanceSubsectorCredit ControlSectorFinancial ServicesLocationLondonContract typePermanentConsultant nameTalana SodiwalaConsultant phone+441159486406Job referenceJN-032025-6687356
