Business Account Manager

Key responsibilities will consist of:

• Implement effective financial controls for all tasks.
• Provide weekly Flash Profit & Loss and Order Status reports, along with other ad hoc analyses.
• Monitor and maintain profitability to meet financial objectives.
• Ensure that all internal commercial reporting, such as KPI data and monthly customer reviews, is completed accurately and promptly.
• Nurture and develop strong relationships with existing Food Manufacturing/Food Service customers, acting as the main contact for all allocated accounts.
• Conduct risk reviews and develop mitigation plans during the bid cycle.
• Ensure timely customer billing.
• Assist in financial negotiations with customers and suppliers, including bid management and face-to-face meetings.
• Review and approve supplier invoices and direct labour timesheets in accordance with the company's Delegation of Authority.
• Visit customers regularly, attend meetings, prepare presentations, and investigate/resolving complaints and queries as required.
• Regularly review financial and commercial performance with Project Managers and the Senior Team.
• Accurately process customer purchase orders and manage expenditures according to specific requirements.
• Address customer complaints and queries, implementing preventive measures to avoid recurrence.
• Ensure all new product quotes/tenders are discussed through the costing/NPD process, with the parameters of the quote clearly identified to the customer at the point of submission.
• Collaborate with economy field-based teams to enhance commercial and environmental performance.
• Stay informed about sector products, services, and industry trends to benefit customers.
• Record, update, and maintain customer data and interactions using Salesforce.
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