Save Job Back to Search Job Description Summary Similar JobsMonday- Friday9 Month FTCAbout Our ClientOur client is a medium-sized insurance company specialising in providing comprehensive coverage around the world. With a strong focus on customer care, they have built a reputation for delivering superior service to their global clientele.Job DescriptionThe 9 Month FTC Customer Service Advisor responsibilities are:Provide exceptional customer service via phone, email, and live chat.Handle customer enquiries about policies and services promptly and accurately.Resolve complaints and issues to the customer's satisfaction.Collaborate effectively with the customer service team to meet and exceed targets.Proactively identify opportunities to improve customer experience.Maintain accurate and timely records of customer interactions.Stay up-to-date with all the products and services offered by the company.Participate in regular training and development sessions.The Successful ApplicantA successful 9 Month FTC Customer Service Advisor should have:Proven experience in a customer service role, ideally in the insurance industry.Excellent communication skills, both written and verbal.The ability to work collaboratively within a team environment.A proactive approach to problem-solving and the ability to handle challenging situations diplomatically.Good knowledge of customer service software and CRM systems.A customer-centric mindset with a passion for delivering exceptional service.What's on OfferA competitive salary, ranging from £23,400 to £26,000 per annum.Generous holiday leave allowance.Comprehensive training and development opportunities.A supportive and collaborative company culture.ContactBibi BosworthQuote job refJN-012025-6639575Phone number+44 127 320 1205Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorInsuranceLocationBurgess HillContract typeTemporaryConsultant nameBibi BosworthConsultant phone+44 127 320 1205Job referenceJN-012025-6639575
