2nd line IT Support Analyst

Liverpool Permanent £30,000 - £37,000 per year View Job Description
First point of contact for daily IT issues and tasks including 1st and 2nd line IT support, dealing with helpdesk tickets, setting up new users and computers. Proficient in Windows environments, including Windows 11, and Windows Server 2019 and above.
  • Working for a leading manufacturing business
  • Opportunity to lead projects

About Our Client

Leading FMCG Manufacturing business based in Liverpool

Job Description

Serve with the team as the first line of contact for IT support within the company.
Manage the IT helpdesk, including resolving tickets and maintaining and improving the helpdesk system.
Provide general user support for all company devices and software.
Set up of new users and devices.
Install, configure, and update software.
Manage user permissions, access, and groups.
Liaise with external IT support companies to escalate and resolve issues as needed.
Support and provide cover for the IT team, managing departmental workloads and individual project deliverables.
Actively identify opportunities for IT to improve other areas of the business.
Maintain and/or create comprehensive IT documentation, including software information, installation guides, network and infrastructure documentation, firewall information, asset registers, and IT policies.
Manage and maintain the M365 environment, including Office, Teams, SharePoint, Defender, Intune, Exchange, and Security.
Help drive the business forward with the use of AI, actively finding solutions where AI can help, and support and maintain systems such as Copilot and various other AI software.

The Successful Applicant

Highly self-motivated
Eagerness to consistently improve themselves and the IT environment around them.
Good initiative and ability to problem solve
Consistently go above and beyond to ensure issues are resolved
Strong written and oral communication skills
Proactive in suggesting improvements and solutions.
Ability to remain calm under pressure and manage varying demands and workloads

What's on Offer

2nd line IT Support Analyst - based in Liverpool - £32 - £37K Hybrid working + Benefits

Contact
Sarah Galeski
Quote job ref
JN-022025-6668725
Phone number
+441618290492

Job summary

Job function
Technology
Subsector
IT Support
Sector
Technology & Telecoms
Location
Liverpool
Contract type
Permanent
Consultant name
Sarah Galeski
Consultant phone
+441618290492
Job reference
JN-022025-6668725