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VP Customer Success

London Permanent £130,000 - £150,000 per year Remote View Job Description
We're seeking a strategic and customer-focused VP Customer Success to lead and expand their SAAS solutions into the client base, both on-boarding new clients and nurturing existing ones. The ideal candidate will develop and execute innovative strategies to transform customer relationships and ensure client satisfaction.
  • To lead a Customer Success team to define its structure and future strategy.
  • Some excellent SAAS products and solutions for the Manufacturing sector.

About Our Client

Our client is a well-established SAAS provider into the Manufacturing sector, with a global presence.

Job Description

As VP Customer Success:

  • Develop and implement customer success strategies to increase customer satisfaction and onboarding.
  • Lead, manage and expand the CS department.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Analyse customer data to improve customer experiences and satisfaction.
  • Manage customer success activities and track their effectiveness.
  • Advocate for the voice of the customer within the company.
  • Drive customer success outcomes by increasing renewal rates and reducing churn.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.

The Successful Applicant

As the VP Customer Success:

  • You must be able to demonstrate strong understanding of B2B Software or IT solutions into the Manufacturing sector
  • You will have a background working in SME, high growth technology businesses
  • Are able to demonstrate experience leading a global Customer Success teams
  • You have a proven leadership background in managing remotely based teams
  • You have experience with the on-boarding and integration of clients, as well as the ongoing customer optimisation and growth
  • You have a background in the development and implementation of customer success strategies on a global scale
  • You will be customer centric, data led with a commercial growth focus
  • You will happy to work remotely and can be based in UK and Europe.

What's on Offer

Competitive base salary plus bonus

Contact
Sam Thomason
Quote job ref
JN-022025-6670939
Phone number
+44 161 829 0359

Job summary

Job function
Sales
Subsector
Technology Sales
Sector
Technology & Telecoms
Location
London
Contract type
Permanent
Consultant name
Sam Thomason
Consultant phone
+44 161 829 0359
Job reference
JN-022025-6670939
Job Nature
Remote