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UK Customer Success Executive

Reading Permanent £30,000 - £35,000 per year View Job Description
A leading company in the automotive equipment industry is seeking a dedicated Customer Success Executive to join their UK team. The role involves ensuring customer satisfaction, managing client relationships, and supporting the sales team to drive business growth.
  • Market leading international business with great career prospects
  • A chance to grow and get promotion in US Multinational

About Our Client

UK Customer Success Executive, Reading: The client is a renowned global leader in providing high-quality equipment, and diagnostic solutions. They are committed to innovation, excellence, and delivering exceptional customer service. With a strong presence in the UK, they support a wide range of clients, from individual mechanics to large automotive service centres.

Job Description

UK Customer Success Executive, Reading:

  • Manage and nurture relationships with key clients to ensure their satisfaction and loyalty.
  • Act as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
  • Conduct regular check-ins with clients to understand their needs and gather feedback.
  • Develop and implement strategies to improve customer retention and reduce churn.
  • Provide training and support to clients on the use of the company's products and services.
  • Monitor customer usage and engagement, identifying areas for improvement and growth.
  • Prepare and present reports on customer success metrics and performance.

The Successful Applicant

UK Customer Success Executive, Reading:

  • Proven experience as a Service Adviser at a car dealership.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
  • Excellent problem-solving abilities and a proactive approach to addressing customer needs.
  • Ability to work collaboratively with cross-functional teams, including sales, marketing, and technical support.
  • Highly organised with strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Proficient in using CRM software and other customer management tools.
  • A customer-centric mindset with a passion for delivering exceptional service.
  • Flexibility to travel within the UK as required to meet with clients.



This role offers an exciting opportunity to join a dynamic and innovative company, dedicated to supporting the success of its customers. If you are a motivated and customer-focused professional, we would love to hear from you.

What's on Offer

Salary of £30,000 to £35,000 dependant upon experience.

Contact
Mark Norrish
Quote job ref
JN-022025-6679470
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Reading
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-022025-6679470