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Travel service executive

Worsley Permanent £27,000 - £27,000 per year View Job Description
We are looking for a Travel Service Executive to undertake the operative function of handling & managing clients needs & providing them with the utmost service possible. The role will underpin the direct sales & customer service function by liaising with direct holidaymakers, business accounts, rental & property agents, & numerous airlines to keep consumer holiday packages as streamlined as possible.
  • Immediate start with flexible working patterns
  • In company travel incentives & discounted amenities

About Our Client

The client we are working with is a national travel & holiday maker specialising in tailor-made packages for a wide variety of clients within the UK. The brand is a prestigious outfit that specialises in the hand-making of executive & luxury holiday & travel packages to a number of new & seasonally repetitive customers. The business operates in a niche market but provides exclusive services to a strong consumer base at present & is looking at expansive opportunities to maximise their market.

Job Description

Key responsibilities will consist of:

  • Work with the CRM Manager to plan, set up, schedule, and deploy one-time, recurring, and triggered email and SMS marketing campaigns
  • Manage the monthly email marketing calendar to ensure timely execution
  • Ensure all marketing campaigns align with the brand's tone of voice and guidelines
  • Deliver flawless campaign execution by adhering to agreed processes and SLAs
  • Use tools like Google Analytics to track email statistics, analyse campaign performance, and provide actionable insights for optimisation
  • Monitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholders
  • Identify new target audiences for email campaigns to enhance engagement
  • Act as a brand ambassador by providing professional, world-class customer service to new and existing Travel Clients
  • Support in securing new bookings, including manual pricing
  • Manage voluntary and involuntary changes to existing bookings
  • Assist with booking cancellations and serve as the first point of contact for in-house system queries
  • Provide administrative support as needed to ensure smooth operations across all responsibilities



The Successful Applicant

The successful candidate will possess an ability in:

  • Knowledge of the travel industry or experience working within holiday making is advantagous
  • Experience in email and SMS marketing, including campaign planning, execution, and performance analysis
  • Proficiency in using CRM and marketing automation platforms
  • Strong understanding of email marketing metrics, reporting tools like Google Analytics, and data-driven decision-making
  • Ability to analyse campaign performance, provide insights, and suggest improvements
  • Excellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAs
  • Strong organisational and time management skills to handle multiple tasks and meet deadlines
  • Experience in customer service, with the ability to provide professional and world-class support to clients



What's on Offer

  • Competitive salary + annual bonus
  • Flexible hybrid working
  • Career development opportunities
  • 25 days holiday (increasing to 28 after 5 years)
  • Enhanced Maternity/Paternity pay
  • 1 paid charity day
  • Private Medical Insurance or Healthcare Cash Plan
  • Pension scheme
  • 3x salary death in service benefit
  • Reimbursed travel incentives seasonally
  • Company events and incentives
  • Free breakfast and beverages
Contact
Callum Crawford
Quote job ref
JN-022025-6668711
Phone number
+44 151 255 3754

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Leisure, Travel & Tourism
Location
Worsley
Contract type
Permanent
Consultant name
Callum Crawford
Consultant phone
+44 151 255 3754
Job reference
JN-022025-6668711