Save Job Back to Search Job Description Summary Similar JobsImmediate startWorking in a well-established companyAbout Our ClientA well known manufacturing company based in Weybridge.Job DescriptionProcessing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site. Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.Producing quotations using SAP, confirming and documenting price and site availability to customer.Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.Communicating with credit controllers regarding credit checks / issues.Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets.Providing operational training to other temporary team members and compile data for analysisReviewing systems to identify and design improvements to processes and procedures within the Internal admin Team. Discuss and agree any changes with the regional administration teams.Being the voice of your regional admin team to management to communicate issues and improvement plans.Communicating with the regional administration teams to arrange cover during periods of holiday, sickness and other absences.Prioritise mail to maintain customer satisfaction.Maintaining responsibility for administrative and customer service support for field service scheduling, warranty and contracts being processed in a timely and accurate manner.Delivering a high quality professional service to external customers and colleagues.The Successful ApplicantAbility to develop and maintain good relationships internally/externally and at all levelsExcellent presentation skills and a confident, engaging communicatorHighly organised & able to prioritiseAbility to work under pressure and maintain accuracyDemonstrate customer centric behaviours and a passion for customer serviceCompetent in systems applicationPrevious experience of working within a Customer Service role is essential, with a preference for someone who has worked in a technical environment.What's on OfferImmediate startGood rate of payWorking in a well established companyContactCharles WilkinsonQuote job refJN-122024-6622358Phone number+44 193 226 4085Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationWeybridgeContract typeTemporaryConsultant nameCharles WilkinsonConsultant phone+44 193 226 4085Job referenceJN-122024-6622358
