- Immediate start
- Working in a well-established company
About Our Client
A well known manufacturing company based in Weybridge.
Job Description
- Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site. Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
- Producing quotations using SAP, confirming and documenting price and site availability to customer.
- Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
- Communicating with credit controllers regarding credit checks / issues.
- Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets.
- Providing operational training to other temporary team members and compile data for analysis
- Reviewing systems to identify and design improvements to processes and procedures within the Internal admin Team. Discuss and agree any changes with the regional administration teams.
- Being the voice of your regional admin team to management to communicate issues and improvement plans.
- Communicating with the regional administration teams to arrange cover during periods of holiday, sickness and other absences.
- Prioritise mail to maintain customer satisfaction.
- Maintaining responsibility for administrative and customer service support for field service scheduling, warranty and contracts being processed in a timely and accurate manner.
- Delivering a high quality professional service to external customers and colleagues.
The Successful Applicant
- Ability to develop and maintain good relationships internally/externally and at all levels
- Excellent presentation skills and a confident, engaging communicator
- Highly organised & able to prioritise
- Ability to work under pressure and maintain accuracy
- Demonstrate customer centric behaviours and a passion for customer service
- Competent in systems application
- Previous experience of working within a Customer Service role is essential, with a preference for someone who has worked in a technical environment.
What's on Offer
- Immediate start
- Good rate of pay
- Working in a well established company
Contact
Charles Wilkinson
Quote job ref
JN-122024-6622358
Phone number
+44 193 226 4085
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Sector
- Business Services
- Location
- Weybridge
- Contract type
- Temporary
- Consultant name
- Charles Wilkinson
- Consultant phone
- +44 193 226 4085
- Job reference
- JN-122024-6622358
