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Temporary Complaints Handler

Burnley Temporary £14 - £14 per hour View Job Description
This role is an exciting opportunity for a Temporary Complaints Handler who is passionate about delivering excellent customer service. The ideal candidate will be responsible for managing customer complaints within the not-for-profit sector.
  • Opportunity to work for a leading not for profit business
  • Weekly pay & immediate start

About Our Client

The company is a well-established organisation in the not-for-profit sector that is renowned for its commitment to enhancing the lives of individuals within its community. This large organisation operates across various locations, providing valuable services to a broad client base.

Job Description

  • Manage and resolve customer complaints effectively and efficiently.
  • Implement strategies to reduce the number of complaints.
  • Work closely with other departments to resolve complaints.
  • Document and track all customer complaints.
  • Provide exceptional customer service at all times.
  • Ensure compliance with company policies and procedures.
  • Report to management on complaint trends and areas of concern.
  • Contribute to continuous improvement initiatives within the customer service department.

The Successful Applicant

A successful Temporary Complaints Handler should have:

  • A strong background in a customer service role, preferably within the not-for-profit sector.
  • Excellent communication and interpersonal skills.
  • The ability to manage complex complaints, demonstrating empathy and professionalism.
  • Sound knowledge of customer service principles and best practices.
  • Strong problem-solving skills and the ability to think critically.
  • High level of proficiency in using customer service software and databases.

What's on Offer

  • Hourly rate £14.94
  • The opportunity to work in a rewarding role within the not-for-profit sector.
  • A friendly and supportive work environment.
  • The chance to make a difference within the community.
  • Professional development opportunities.



This is an exceptional chance to work in a fulfilling role within a respected organisation. If you are a dedicated and professional Temporary Complaints Handler, we strongly encourage you to apply.

Contact
Sara O'Brien
Quote job ref
JN-022025-6671780
Phone number
+44 161 829 0462

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
Burnley
Contract type
Temporary
Consultant name
Sara O'Brien
Consultant phone
+44 161 829 0462
Job reference
JN-022025-6671780