Technical Infrastructure Manager

Key Responsibilities

Infrastructure & Server Management:

• Administer and maintain Windows Server environments, focusing on security, availability, performance, and proactive troubleshooting.
• Oversee backup, disaster recovery, and authentication programs, ensuring compliance with Cyber Essentials and cybersecurity frameworks.
• Manage local hardware replacement programs and ensure all systems are optimized for scalability and reliability.

Cybersecurity & Networking:

• Lead the implementation and optimization of network security solutions, including FortiGate firewalls, VPNs, and intrusion detection systems.
• Collaborate with MSPs for the installation, configuration, and management of Fortinet network appliances.
• Drive network/server upgrades, patches, and migrations while minimizing service disruption and downtime.

Managed Service Provider (MSP) & Vendor Management:

• Manage relationships with external MSPs, ensuring that SLAs, service quality, and performance standards are consistently met.
• Coordinate with third-party vendors to procure and manage equipment, software, and IT services.
• Lead negotiations and manage IT contracts, ensuring alignment with organizational needs and objectives.

Documentation, Reporting & Risk Management:

• Provide comprehensive reports on infrastructure performance, security posture, and vendor performance.
• Develop and execute risk management strategies and mitigation plans to ensure operational continuity and security compliance.

Business Continuity & M&A Integration:

• Ensure business continuity through robust infrastructure planning and execution.
• Lead the technical integration of newly acquired businesses, aligning IT systems with organizational infrastructure standards for smooth mergers and acquisitions.