SVP Retail

Strategic Leadership

• Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct-to-consumer pathways.
• Identify and capitalize on new growth opportunities in retail markets

Operational Excellence

• Optimise the retail end to end customer journey devising and implementing go to market readiness in a largely untapped space.
• Implement standardised processes to ensure consistent customer experience including category management and key word allocation - driving the discoverability of content for the consumer.
• Develop and monitor key performance indicators for retail

Team Leadership

• Build, develop, and lead high-performing retail operations teams
• Establish clear performance expectations and accountability measures
• Foster a culture of innovation, collaboration, and customer-centricity
• Provide mentorship and professional development opportunities for team members

Financial Management

• Oversee retail P&L responsibility including revenue growth, cost management, and profitability
• Work closely with Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.

Customer Experience

• Design and implement customer experience strategies that drive loyalty and repeat business
• Utilise customer feedback and market research to continuously improve retail offerings
• Ensure seamless integration between physical and digital retail experiences
• Develop innovative approaches to enhance customer engagement and satisfaction