Save Job Back to Search Job Description Summary Similar JobsA market leading FMCG business with an international footprintA supportive team environment with great career development opportunities.About Our ClientCustomer Service & Sales Operation Executive, Bracknell: This opportunity is with a medium-sized organisation within the FMCG industry, recognised for its strong market presence and commitment to delivering high-quality products. Based in Bracknell, the company offers a professional environment where efficiency and customer satisfaction are at the forefront.Job DescriptionDealing with the Spanish Retailers, Spanish distribution/3PLAct as the primary contact for customer enquiries, ensuring prompt and professional responses.Manage and process customer orders accurately, from receipt to delivery.Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.Collaborate with the sales team to provide operational support and ensure seamless communication.Monitor stock levels and liaise with the supply chain team to prevent shortages.Generate regular sales reports and provide insights to support strategic decisions.Handle customer complaints and escalate issues when necessary to ensure resolution.Maintain accurate records of customer interactions and transactions in the CRM system.Contribute to process improvements within the customer service and sales operations function.The Successful ApplicantCustomer Service & Sales Operation Executive, Bracknell:A successful Customer Service & Sales Operations Executive should have:Speak and write Fluent Spanish and EnglishExperience within a fast paced commercial environment, particularly in customer service or sales operations.Some supply chain or logistics experience is desirable but not essentialStrong organisational skills and attention to detail.Proficiency in using CRM systems and Microsoft Office applications.A proactive and solutions-focused approach to problem-solving.Excellent communication skills, both written and verbal.Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.This is an office based role, not hybrid.What's on OfferA competitive salary ranging from £28000 to £32000 per annum.If you are ready to take the next step in your career as a Customer Service & Sales Operations Executive, apply today!ContactMark NorrishQuote job refJN-062025-6771764Phone number+44 118 955 9046Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationBracknellContract typePermanentConsultant nameMark NorrishConsultant phone+44 118 955 9046Job referenceJN-062025-6771764
