Sophis Support Specialist - Application Support

This role requires an individual to have in depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading. The team is responsible for providing technical support for a range of front office and post-trade applications. This includes:

Overall Responsibilities

• Provide support for all trading and back-office platforms offered by the organisation to both internal and external client base.
• Strong understanding of Sophis - portfolio management and risk management for equity and equity derivatives trading.
• Support business users offering second- and third-line support.
• Knowledge of scripting language (PowerShell, Python...).
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on-boarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within the technology department.
• Complete monthly transactional and volume reporting across all systems.