Save Job Back to Search Job Description Summary Similar JobsRenouned children's charity6 week contractAbout Our ClientRenowned Children's charityJob DescriptionEngage with online audiences in real time, maintaining the brand's voice.Manage community interactions across both paid and organic channels.Monitor user-generated content (UGC) and secure consent for its use in communications.Provide updates on community conversations to the social media team.Ensure communication aligns with brand values and tone.Follow crisis management procedures and escalate issues to the Social Media and Content Manager.Forward customer complaints to relevant teams and collaborate with Supporter Services.Assist in creating FAQs in the brand's tone.Support social media content planning, scheduling, posting, and copywriting as needed.The Successful ApplicantKnowledge of escalation procedures when needed.Audience-focused with an understanding of engagement trends.Strong community management skills with experience in large online communities.Familiar with social media trends and audience interactions across platforms.Proficient in Facebook, Instagram, TikTok, LinkedIn, and Twitter.Experience with social media moderation tools, preferably Sprout Social.Background in social media marketing.Excellent written and communication skills.What's on Offer6 week contract hybrid working models based in central london hourly rateContactOlivia BishopQuote job refJN-012025-6633823Phone number+44 2078 312000Job summaryJob functionDigitalSubsectorContentSectorNot For ProfitLocationCity of LondonContract typeTemporaryConsultant nameOlivia BishopConsultant phone+44 2078 312000Job referenceJN-012025-6633823
