Save Job Back to Search Job Description Summary Similar JobsPaying Up To £35,000Based in GatwickAbout Our ClientMy client based Gatwick are a Park & Ride service with shuttle buses running every 20 minutes to Gatwick Airport. They provide 24/7 secure parking, electric charging points, and online booking for convenience.Job DescriptionLead and energise the site teams to deliver operational excellence across all areas of the operation. To maintain security, customer satisfaction, Team management, Fleet compliance and maintenance, and site standards.Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, Transfer bus schedule and maintenance. Customer Journey.Maximise productivity and cost through review of process and regular review of customer arrival and departure patterns.Handle customer escalations both in-person and over the phone. Be confident in CCTV review and customer interaction.Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures and to support colleague growth and development ensuring a solid succession planCreate and manage staff schedules, cover holiday requests, manage request across the team in a fair and practical manner.Develop and uphold operational policies and procedures, ensuring staff adherence and training.Oversee performance management, appraisals and disciplinary procedures. This includes having difficult conversations to support effective resolutionsGuiding returning staff through the completion of Return to Work processes, while actively supporting their well-being and providing essential resources and referrals to relevant support services. Lead by example and act quickly where measures are off track.Ensure compliance with health and safety regulations, making recommendations for continual improvement.Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained. Be visible across the whole site supporting every function on a daily basis. Work shoulder to shoulder with all teams to continually seek ways to support them and improve routines.Ability to juggle a number of priorities whilst maintaining an excellent standard and working at pace.Fulfil all duties in accordance with company policies, particularly the Health & Safety policy.One of the requirements of this role is flexibility across all areas of the airport parking operations.The Successful ApplicantThe Successful candidate will have some experiencewith the above.What's on OfferAttractive pay which is reviewed annuallyAnnual bonus scheme.Parking pass.Attractive pension scheme.Generous life assurance schemeEducational support/sponsorship & development programmes.ContactFrankie DeaconQuote job refJN-012025-6644829Phone number+441932264087Job summaryJob functionRetailSubsectorArea ManagementSectorLeisure, Travel & TourismLocationGatwickContract typePermanentConsultant nameFrankie DeaconConsultant phone+441932264087Job referenceJN-012025-6644829
