Save Job Back to Search Job Description Summary Similar JobsEngineering IndustryChesterfeildAbout Our ClientPage Group are working on the appoint of a Service Scheduling Specialist for a key client based in Chesterfield. Our client are an industry leading Manufacturer and Servicer of large scale products. This role will manage customer contracts focused on repairs, servicing and breakdowns, responsible for planning and assigning workload to field based engineersJob DescriptionManage service and maintenance workload 1 month in advance, planning works for field based engineers against customer contractsPlan suitable routes for engineers, maximising efficiency around completing work and minimising travel requirements where possibleImprove 1st time fix and workload completion by providing engineers with all information and equipment requiredIdentify ways to reduce costs and time specific to servicing and repairs, through process and procedural improvementProactively plan works for up to 30 field based engineers in line with contractual agreements and SLA'sManage and optimise all available resource to ensure SLA's are achieved, proactively identifying and mitigating issues moving forwardIdentify common issues through route cause analysis and drive positive change to reduce / minimise issuesWork closely with the service manager to improve process and procedures focused on improving efficiency, reduce costs and improve customer satisfactionManage reactive breakdown by amending workload plans and re-assigning workload, to ensure pre planned and reactive works are carried out within SLA'sThe Successful ApplicantExperience planning and assigning engineer workloadsUnderstanding of route planningAbility to work in a time sensitive environmentLogical thinking approachHighly organised individualWhat's on OfferThe Service Scheduling Specialist will join a leading engineering and manufacturing business at their offices in the Chesterfield areaThe role will be based on site,and offers a salary of £35,000 - £42,500 depending on experienceContactZach JohnsonQuote job refJN-082025-6817053Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationChesterfieldContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-082025-6817053
