Service Delivery Team Lead

Planning & Organising

• Direct, manage and monitor the operation of an efficient and effective service ensuring the work of the team supports service objectives and that necessary resources are secured.
• Lead major projects and reviews within a defined area of work to optimise and enhance service delivery.

Policy & Compliance

• Ensure legal, regulatory and policy compliance of relevant schemes/ initiatives.
• Contribute to and where appropriate lead the development of practical strategies, works programmes and service improvement in own area of specialism and monitor and control their implementation to manage and mitigate risks.

People and partnerships

• Directly or matrix manage a diverse group of staff to ensure the successful delivery of a service.
• Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised.
• Work with managers, service representatives and partners to identify and apply cost effective means of delivering improvements to business processes and strategies.

Resources

• Review the operations of the teams to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance.
• Monitor, analyse and manage delegated budgets, funding and resources in accordance with organisational policies and procedures.