Senior Marketing Communications Executive

Key Responsibilities:

You'll be part of the fast-paced Customer Marketing Team which are responsible for designing and delivering marketing strategies, propositions and core customer communications. As a Senior Marketing Communications Executive, you will play a key role in the delivery of high-quality communications that resonate with over 800,000 customers and drive behaviour change. You'll be an integral part of our Customer Marketing team, reporting directly to one of our Marketing Managers.

You will be responsible for supporting the execution of our broader marketing strategy, delivering at pace. You will collaborate with the Marketing Manager to create a contact strategy that algins with our goals and drives customer engagement. From writing and editing copy to delivering excellent communications plans across print and digital channels. This includes publications, letters, website content and emails.

You will ensure that all customer communications are clear, compelling, and align with our brand's style and tone of voice. By doing so, you'll help enhance our customer experience, increase satisfaction and foster advocacy among our customer base.

A key player in a variety of change initiatives, you'll deliver communication strategies that respond to customer insights and Scheme policy changes. Your work will be essential in ensuring that our customers and prospects stay informed, feel supported and are equipped to make the most of what they are getting out of the business.