Save Job Back to Search Job Description Summary Similar JobsLead a transformational customer service functionInfluence strategy in a growing businessAbout Our ClientThis role will be responsible for overseeing the entire customer service function across the UK, ensuring a seamless and efficient experience for both internal and external customers. You will lead a team based in Staffordshire while also overseeing operations at a secondary site in South Yorkshire, with regular travel required between locations.Job DescriptionLead and develop a high-performing customer service team across multiple locationsReview and optimise customer service processes to improve efficiency and customer satisfactionAct as the primary escalation point for complex customer issues, ensuring positive resolutionsMonitor and maintain key performance indicators (KPIs) to track service levels and operational efficiencyWork closely with Sales, Operations, and Logistics teams to align service expectations and streamline order processingAttend regular service reviews with key customers and internal teams to strengthen relationships and identify improvement areasOversee customer service budgets, managing costs effectively and ensuring efficient resource allocationEnsure CRM and ERP systems (such as JD Edwards or Oracle) are utilised effectively for accurate data management and reportingDrive continuous improvement initiatives to enhance customer experience and business performanceThe Successful ApplicantA successful Customer Service Manager should have:Proven experience leading a customer service function in a complex, multi-site, or manufacturing environmentStrong background in customer service transformation, process improvement, and change managementExcellent leadership skills, with a track record of developing and mentoring teamsAbility to work collaboratively across departments, influencing key stakeholders at all levelsCommercial and strategic awareness, with strong problem-solving skills and a results-driven mindsetExperience using CRM and ERP systems (such as JD Edwards or Oracle) to drive efficienciesWillingness to travel regularly between Staffordshire and South YorkshireWhat's on OfferAn estimated salary range of £52,500 - £65,000, plus a car allowance.Opportunities for professional development and career advancement.A supportive and inclusive company culture.Generous holiday leave allowance.Don't miss this opportunity to join a respected company in the industrial / manufacturing sector and take your career to the next level. We encourage all interested candidates to apply.ContactKaty BevanQuote job refJN-022025-6665328Phone number+44 151 255 3751Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationStaffordshireContract typePermanentConsultant nameKaty BevanConsultant phone+44 151 255 3751Job referenceJN-022025-6665328
