Save Job Back to Search Job Description Summary Similar JobsOpportunity to grow your career with a well-established and supportive companyPrevious customer service experience requiredAbout Our ClientThis is a fantastic opportunity to join a well-established organisation in the logistics industry. Based near Bicester, they are recognised for their commitment to staff development and their high-quality customer service.Job DescriptionKey responsibilities of the Senior Customer Service Advisor include:Provide exceptional customer service at all timesRespond to customer queries and complaints in a timely and professional mannerWork closely with other departments to ensure customer satisfactionDevelop and maintain strong relationships with customersParticipate in team meetings and training sessionsProvide feedback on customer service processes and proceduresMaintain a deep knowledge of company products and servicesSupport the secretarial and business support department as neededSupport the other managers on projects as may be required and lead the team in their absenceMentor and train new customer service representatives, sharing best practices and providing supportThe Successful ApplicantThe successful Senior Customer Service Advisor will have:Excellent communication and interpersonal skillsPrevious customer service experienceExperience in a team leader/managerial role is highly desirable, but not essentialA strong understanding of customer service principles and practicesAbility to work well in a team and individuallyStrong organisational and communication skillsSelf-starter who is quick and adept at problem solvingBe a confident, reliable and proactive individualWhat's on OfferBenefits include:A competitive salaryA supportive work environmentOpportunities for personal and professional growthFree parkingA comprehensive benefits packageAccess to many company perksGenerous annual leave packageContactTori MorrisQuote job refJN-022025-6676839Phone number+44 186 520 8477Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorTransport & DistributionLocationBicesterContract typePermanentConsultant nameTori MorrisConsultant phone+44 186 520 8477Job referenceJN-022025-6676839
