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Senior CRM Officer

Hertfordshire Permanent £37,000 - £45,000 per year View Job Description
This role is for a Senior CRM Officer who is adept at managing and maintaining customer relationship management systems. The successful candidate will be responsible for improving the marketing strategies and enhancing customer experiences.
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  • Based Hertfordshire
  • Implement & report on key CRM activities for this well thought of University

About Our Client

Our client is a large, prestigious University known for its commitment to academic excellence. With a staff of over 2,500 and a student body of more than 25,000, they pride themselves on their robust faculty and diverse, dynamic student population.

Job Description

The successful Senior CRM Officer will have the following responsibilities:

  • Oversee the implementation and maintenance of CRM systems.
  • Develop and implement CRM strategies to improve customer experience.
  • Work with the marketing team to utilise CRM for marketing strategies.
  • Ensure the CRM systems are up-to-date and accurate at all times.
  • Monitor CRM trends and suggest improvements.
  • Train team members on CRM usage and best practices.
  • Report on CRM system usage and effectiveness.
  • Collaborate with the IT department to ensure the CRM system is functioning optimally.

The Successful Applicant

A successful Senior CRM Officer should have:

  • Proven experience in a CRM role, preferably in the educational sector.
  • Expertise in CRM systems and customer segmentation.
  • Strong analytical skills and data-driven thinking.
  • Excellent communication and interpersonal skills.

What's on Offer

  • A competitive salary ranging from £37,000 to £45,000 per year (DOE)
  • A supportive and collaborative working environment
  • Generous holiday leave
  • Opportunities for professional development and growth within the company
  • The chance to contribute to an institution making a significant impact in education
  • Based Hertfordshire - hybrid working on offer.
Contact
Kim Funnell
Quote job ref
JN-102024-6564568
Phone number
+44 193 226 4118

Job summary

Job function
Marketing & Agency
Subsector
Public Sector & Not-For-Profit
Sector
Not For Profit
Location
Hertfordshire
Contract type
Permanent
Consultant name
Kim Funnell
Consultant phone
+44 193 226 4118
Job reference
JN-102024-6564568