Back to search

Senior Client Manager

West Midlands Permanent £48,000 - £52,000 per year View Job Description
The Senior Client Manager will play a pivotal role in overseeing client relationships within the business, ensuring customer retention and fostering growth. This position requires expertise in client management and a solid understanding of the transport & distribution industry.
  • Relationship lead for operational performance - retail and ecom customers
  • Large and profitable logistics provider with a growing customer base.

About Our Client

This organisation operates within the transport & distribution sector and is recognised for its dedication to providing seamless logistics solutions. As a large company, it offers a structured environment with a focus on delivering high-quality services to its clients.

Job Description

  • Manage and nurture client relationships to ensure satisfaction and loyalty.
  • Identify opportunities for client growth and propose tailored solutions.
  • Lead operational development and customer related change projects.
  • Monitor customer retention rates and implement strategies to improve them.
  • Collaborate with internal teams to deliver on client expectations effectively.
  • Analyse client performance metrics and provide regular updates to stakeholders.
  • Act as the primary point of contact for key accounts within the logistics department.
  • Resolve client queries promptly and maintain high service standards.
  • Support the wider transport & distribution team in achieving departmental goals.

The Successful Applicant

A successful Senior Client Manager should have:

  • Proven experience in client management or account handling.
  • Project and Operational development experience
  • Strong knowledge of the transport & distribution industry.
  • Exceptional communication and relationship-building skills.
  • Ability to analyse data and present actionable insights.
  • Proficiency in working collaboratively across departments.
  • Problem-solving skills to address client concerns effectively.

What's on Offer

  • Competitive salary of £48,000 to £52,000 per annum.
  • Car allowance or company car.
  • 20% performance-based bonus tied to customer retention and growth.
  • Hybrid - field based with travel to operational sites and customers premises
  • Permanent role with opportunities for professional development.
  • Engaging work environment within the transport & distribution sector.



If you're ready to take the next step in your career as a Senior Client Manager, apply now to join a forward-thinking team.

Contact
Phil Townend
Quote job ref
JN-092025-6830211
Phone number
+44 121 634 6937

Job summary

Job function
Logistics
Subsector
3pl Commercial Management
Sector
Transport & Distribution
Location
West Midlands
Contract type
Permanent
Consultant name
Phil Townend
Consultant phone
+44 121 634 6937
Job reference
JN-092025-6830211