Sales Support Team Lead

What You Will Do:

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  Team Leadership & Coordination:
  • Lead, mentor, and motivate the Sales Support team to meet deadlines and deliver exceptional support.
  • Coordinate team activities, balancing workload distribution, and prioritizing urgent tasks.
  • Foster a culture of accountability, collaboration, and professional growth.
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  Data Management & Process Oversight:
  • Ensure accurate management of data from Salesforce and other sources, guaranteeing the integrity of reports, proposals, and customer-facing materials.
  • Oversee the creation, formatting, and quality assurance of proposal templates and service documents.
  • Monitor and refine workflows related to quote creation, service decommissioning, and order processes in Salesforce.
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  Stakeholder Communication:
  • Act as a key liaison between the team, account managers, business analysts, and other stakeholders.
  • Handle escalations and provide clear, actionable solutions for data anomalies and process issues.
  • Represent the team in cross-departmental meetings to communicate needs, updates, and recommendations.
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  Continuous Improvement:
  • Analyze team performance and identify opportunities for process improvements.
  • Implement best practices and conduct training sessions for team skill development.
  • Ensure adherence to company policies and support compliance with internal audits.