Sales Support Manager

Key responsibilities consist of:

• Proactively contact customers whose instruments are nearing the end of life to discuss suitable alternatives.
• Reach out to existing customers who have become inactive to re-engage them.
• Take ownership of all portable enquiries, pre-qualifying them and consulting with team members as needed throughout the sales pipeline until the deal is won or lost.
• Identify opportunities to upsell and cross-sell products and services that best serve customer needs.
• Manage targeted campaigns on LinkedIn to promote product and service offerings.
• Oversee the service reminder process, ensuring all service instruments-including those not originally sold by us-are recorded in our system, followed up on, and maintained in the SAP database.
• Work closely with the marketing team to implement strategies for nurturing existing customers.
• Lead focused initiatives to secure and retain business where we have exclusivity.
• Provide coverage for external PSMs during holidays, exhibitions, or conferences.
• Research and evaluate new technologies to assess their potential impact on the business and identify key target markets.
• Develop useful tools and reference materials to support team training and development.
• Actively listen to customers and gather insights to assist with pre-sales inquiries.