Sales Order Processor

Local role based in Christchurch
Great opportunity to working a well established company

About Our Client

Our client is a well established business based in Christchurch and has been providing essential hygiene, cleaning, and crew products to airlines worldwide for over 30 years. With quality products manufactured to the exacting standards of the airline industry, a proactive approach to solving customer needs and outstanding customer service, we are continuing to flourish.

Job Description

The key responsibilities for the Sales Order Processor role are:

Receive and process sales orders accurately and promptly using company systems.
Liaise with customers to confirm order details and resolve any discrepancies.
Coordinate with warehouse, logistics, and finance teams to ensure timely order fulfilment and delivery.
Update and maintain customer records and order status in the CRM and order management systems.
Manage order amendments, cancellations, and returns as required.
Respond to customer enquiries related to orders, delivery times, and product availability.
Work closely with the sales team to support order processing and customer service activities.
Prepare and maintain reports on order status, stock levels, and customer issues.
Assist with invoicing and documentation related to sales orders.
Ensure compliance with company policies and procedures.

The Successful Applicant

The successful candidate for the Sales Order Processor role is someone with the following:

Proven experience in sales order processing, administration, or customer service role (preferably 1-2 years).
Excellent attention to detail and accuracy in data entry.
Strong organisational and multitasking skills.
Good communication skills, both written and verbal.
Proficiency in Microsoft Office (Excel, Word) and CRM/order management software.
Ability to work well under pressure and meet deadlines.
A proactive approach with a team-oriented mindset.
Experience in manufacturing, distribution, or retail sectors is a plus but not essential.