Sales Account Admin

Key responsibilities consist of:

• Promptly and professionally respond to customer requests for quotes, product inquiries, and sales documentation.
• Follow up on sales quotations, negotiate terms, and confirm delivery schedules.
• Efficiently manage online and telephone inquiries with a customer-focused approach.
• Coordinate with internal departments to ensure a seamless customer experience.
• Support the sales team with vendor approvals.
• Ensure all relevant information on supplier portals remains in date.
• Support Sales stakeholders with CRM system looking at incoming enquiries.
• Collaborate with the sales team to identify challenges and implement effective sales strategies.
• Track quotation progress and generate reports on converted sales orders.
• Foster strong relationships with existing customers while actively expanding the client base.
• Prepare proposals and agreements, keeping the database accurate and up to date.
• Apply lean manufacturing principles to optimize productivity.
• Attend industry events and visit customer sites to strengthen business relationships.
• Address customer complaints promptly, ensuring resolution and future prevention.