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Retentions Agent

Salford Temporary £26,400 - £26,400 per year View Job Description
As a Retentions Agent in the Technology & Telecoms industry, you will play a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention.
  • 6 month FTC with possibility of going perm!
  • August start date!

About Our Client

The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts.

Job Description

  • Engage with customers to understand their needs and deliver personalised retention strategies.
  • Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
  • Work collaboratively with the sales and support teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions and feedback within the CRM system.
  • Provide detailed information about available products and services to enhance customer retention.
  • Meet or exceed individual and team retention targets.
  • Identify opportunities for upselling or cross-selling additional services.
  • Stay updated on industry trends and company offerings to provide informed advice to customers.

The Successful Applicant

A successful Retentions Agent should have:

  • Previous experience in a customer-facing or sales-related role.
  • Excellent verbal and written communication skills.
  • A customer-focused mindset with the ability to build rapport quickly.
  • Strong problem-solving skills and a proactive approach to addressing customer issues.
  • Familiarity with CRM systems and basic computer skills.
  • An ability to work well in a fast-paced environment and meet targets.

What's on Offer

  • 6 month FTC with possibility of going perm.
  • Comprehensive training and support to excel in your role.
  • Parking on-site & close to main public transport links.
  • A collaborative and supportive team environment.



Contact
Lee Mcerlean
Quote job ref
JN-072025-6793698
Phone number
+44 161 829 0398

Job summary

Job function
Sales
Subsector
Technology Sales
Sector
Technology & Telecoms
Location
Salford
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-072025-6793698