Save Job Back to Search Job Description Summary Similar JobsTemp3 - 6 monthsAbout Our Client A leader in their housing fieldJob DescriptionThe Repairs & Voids Coordinator, working with the Repairs & Customer Safety Manager, will be responsible for the day to day management and monitoring of Repairs and Voids function. This includes, but is not limited to reactive repairs, voids and domestic and commercial utility management.Design, deliver and monitor and manage effective processes and procedures to ensure all statutory requirements and service excellence in respect of repairs and voids are met and can be verified.Manage the delivery of monthly KPI data in the agreed format for submission to the repairs and customer safety manager and the appropriate governance structure. Analysing data and implementing improvement actions to improve service delivery.Assist the Repairs and Customer Safety Manager with the development of future budgets as well as monitor and control budgets within repairs and voids, ensuring full visibility at all times. Updating the repairs and customer safety manager regularly along with colleagues in finance.Manage the reactive repairs and voids service proactively promoting excellent customer service as set out in our target timescales and general customer service requirements.Identify any risks around service delivery and report these to the Repairs and Customer Safety Manager immediately. Develop programmes of works and proportionate actions to reduce these risks.The Successful ApplicantQualifications and specific trainingRelevant qualification in a construction or maintenance disciplineRelevant qualification in leadership and/or managementPreferred degree level qualification in relevant disciplineRelevant Trade QualificationExperienceSubstantial (5 years +) experience in the social housing sectorSignificant (5 years +) experience in delivering a reactive repairs and voids functionSignificant (2-3years) experience in contractor management including understanding of regulatory requirements and creating and implementing robust processes.Demonstrable experience of managing large budgetsDemonstrable experience of following tender proceduresDemonstrable experience of diagnosing the cause of building defects and specifying remedial workKnowledgeTheoretical knowledge of compliance, current health & safety and CDM regulationsTheoretical knowledge of procurement legislation Theoretical knowledge of compliance legislation including but not exhaustive of asbestos, electrical and gas.SkillsHighly developed attention to detail and adherence to procedures.Highly developed ability to work with software to monitor and manage large amounts of dataDeveloped ability to manage a team and peers to achieve agreed outcomes.Personal attributesA strong team player who is accountable for their actions. Is able to work collaboratively and inclusively to achieve our objectivesA person which demonstrates respect for colleagues and customers alike.Additional requirementsHanover will be adopting a hybrid approach to work and so the candidate should have an available appropriate home working space.Some office working will be required but this can be negotiated.What's on OfferA competitive rate - £47,000 - £50,000ContactVictoria NatilloQuote job refJN-022025-6660616Phone number+44 131 243 2919Job summaryJob functionPropertySubsectorProject ManagerSectorBusiness ServicesLocationEdinburghContract typeTemporaryConsultant nameVictoria NatilloConsultant phone+44 131 243 2919Job referenceJN-022025-6660616
