Recoveries Account manager

Richmond upon Thames Temporary View Job Description
The Collections & Recoveries Account Manager role focuses on maximising the repayment of delinquent and non-performing accounts while delivering a positive customer experience. Key responsibilities include managing arrears cases, arranging sustainable repayment plans, and collaborating with partners to enhance the collections process.
  • Hybrid Working
  • leading international banking group

About Our Client

The client is a part of a global line of business within a leading international banking group. Specialising in providing vendor and equipment.

Job Description

  1. Manage a portfolio of arrears cases within the 60-90 day aged debt category.
  2. Work with supplier, vendor, and broker partners to enhance the collections process and maximise recoveries.
  3. Arrange sustainable repayment plans through effective evaluation of income and expenditure with customers.
  4. Review contractual documents to add value to the recovery process and make informed decisions.
  5. Identify and treat vulnerable customers appropriately, ensuring timely collection of payments and minimising risk.

The Successful Applicant

  1. Experience: 2-3 years in collections, bad debt, insolvency, litigation, and asset recovery, with a finance & leasing or motor finance background.
  2. Skills: Proficiency in Microsoft Office (especially Excel) and knowledge of contract and consumer credit.
  3. Qualities: Strong negotiation, decision-making, and communication skills, with the ability to work independently and manage tasks efficiently.
  4. Conduct: Integrity, ethical behaviour, and a commitment to treating customers fairly.
  5. Adaptability: Ability to handle projects, recommend process improvements, and work under pressure.

What's on Offer

£30k-£40k DOE

Array of benefits

6months FTC

Hybrid working

Great work culture

Contact
Lucinda Bailey
Quote job ref
JN-032025-6684193
Phone number
+441932264031

Job summary

Job function
Finance
Subsector
Credit Control
Sector
Financial Services
Location
Richmond upon Thames
Contract type
Temporary
Consultant name
Lucinda Bailey
Consultant phone
+441932264031
Job reference
JN-032025-6684193