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Quality & Customer Care executive

Kingston upon Thames Permanent £28,000 - £30,000 per year View Job Description
We are seeking a dedicated Quality & Customer Care Executive to manage customer queries and complaints, ensuring all are resolved efficiently and professionally. This role also involves maintaining our high standards of quality assurance across our fast-paced FMCG business.
  • If you want to work in an office based Customer Service position.
  • If you live in or around Kingston-upon-Thames.

About Our Client

This position is with a medium-sized organisation in the FMCG industry, known for its commitment to authentic and sustainable products. Based in Kingston upon Thames, they have a strong presence across the UK, with a reputation for their diverse product range and excellent customer service.

Job Description

  • Handle customer complaints, provide appropriate solutions and alternatives to ensure resolution.
  • Maintain customer satisfaction by providing product and service information and resolving product and service problems.
  • Perform quality assurance checks to ensure products meet company standards.
  • Manage and process customer orders in a timely and professional manner.
  • Contribute to team efforts in achieving customer service targets.
  • Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
  • Continually improve customer service experience, create engaged customers and facilitate organic growth.
  • Work with customer service manager to ensure proper customer service is being delivered.

The Successful Applicant

A successful Quality & Customer Care Executive should have:

  • A strong understanding of customer and market dynamics.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused approach.
  • A knack for building relationships with customers.
  • Experience in quality assurance and customer service roles.
  • Good working knowledge of CRM systems and practices.

What's on Offer

  • A competitive salary in the region of £28-30k
  • Opportunity to work in a vibrant and growing FMCG company.
  • A supportive and professional work environment in Kingston upon Thames.
  • Excellent career progression opportunities.



If you believe you have the skills and experience for this Quality & Customer Care Executive role, we would love to hear from you. Apply today to take your career to the next level.

Contact
Kathryn Dale
Quote job ref
JN-052025-6753072
Phone number
+441932264007

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Kingston upon Thames
Contract type
Permanent
Consultant name
Kathryn Dale
Consultant phone
+441932264007
Job reference
JN-052025-6753072