Save Job Back to Search Job Description Summary Similar JobsUrgentEdinburghAbout Our ClientA leading legal and Estate Agency business To be responsible for managing your own portfolio of residential rental properties ensuring all aspects of the tenancy process goes smoothly. To be the main point of contact for your landlord clients and their tenants, to build positive relationships with them and acting on their behalf to ensure they meet legislative and tenancy obligationsJob Description Ensure all business is conducted professionally, ethically and to the highest of customer service standards.Overseeing repairs, maintenance, compliance, and property projects within your portfolio.Completing property inspections and compliance checks, compiling reports in a clear and concise mannerManaging end of tenancy deposit negotiations and resolving any disputes, compiling evidence if required for adjudication or mediation purposesPro-actively dealing with difficult or sensitive issues including rental arrears, tenancy evictions, non-compliance issues, disputes etcWillingness to hold in-person, telephone and virtual meetings with landlords, tenants, contractors or other relevant parties.Monitor and review portfolio performance and ensure targets are achieved and exceeded where possible.Establish and nurture good relationships with clients, business connections, branch office colleagues, the wider lettings team and other departments.Take responsibility for own personal development and maintain awareness of market conditions and trends, keeping appraised of legislative changes and industry news. Training towards ARLA Propertymark or CIH Letwell qualification (SCQF level 6 or above) if not already achieved.Engagement with marketing department to increase profile of landlord services via the company's social media outlets.Actively manage and minimise any risk to the company, whether financially, legally, or reputationally, ensuring compliance with the Letting Agent Code of Practice.Identify and develop other business opportunities for this or other departments within the firm including sales, financial services, etc.Providing support to the management team and colleagues to ensure the smooth running of the department, working together to deliver exceptional customer service and achieve performance related bonus targets.This job description does not fully describe all activities and team members may be required to operate with a degree flexibly from time to time.The Successful Applicant SKILLS AND EXPERIENCE:EssentialExperienced user of Microsoft OfficeExceptional customer service skillsAPTITUDES:EssentialSelf-motivated and drivenFast learner and able to absorb details quicklyTeam WorkerStrong interpersonal and relationship building skillsAbility to communicate on all levels with a wide range of peopleInitiativeEnthusiasticAttention to detailConfidentProblem solving in a calm and professional mannerGood organisational skillsAbility to remain calm in a highly pressured environmentWhat's on OfferA competitive salary and excellent working environmentContactVictoria NatilloQuote job refJN-032023-6000002Phone number+44 131 243 2919Job summaryJob functionPropertySubsectorProperty & Asset ManagementSectorBusiness ServicesLocationEdinburghContract typePermanentConsultant nameVictoria NatilloConsultant phone+44 131 243 2919Job referenceJN-032023-6000002
