Save Job Back to Search Job Description Summary Similar JobsAttractive benefits and opportunitiesImmediate StartAbout Our ClientPage Personnel are working with a reputable and long-standing organisation in the manufacturing sector. Headquartered in Leeds, they are dedicated to realising their vision of delivering exceptional customer service.Job DescriptionOffer expert guidance on products, providing both technical and commercial support via phone and email.Develop and deliver tailored product training for customers and internal teams.Keep the CRM system accurate and up-to-date with relevant information.Identify and document quality issues, sharing details with the appropriate Quality Manager.Stay informed about the latest developments in motors and controls through collaboration with related business groups.Assist in updating the E-shop with relevant product details and documentation.Provide the Regional Sales team with technical information to support their customer interactions.The Successful ApplicantA successful Product Support Specialist should have:A strong background in customer service.Exceptional communication skills, both written and verbalThe ability to work effectively as part of a teamStrong problem-solving skills and an ability to think on their feetA genuine passion for helping customers and delivering a high-quality serviceGood knowledge of retail products and servicesProven experience in a product support role.Excellent problem-solving skills, with the ability to diagnose, troubleshoot, and implement effective solutions.Proven multitasking abilities in a fast-paced environment.Self-motivated and capable of working independently.Strong communication skills, with the ability to engage with customers across various channels and levels.Proficient in IT, including familiarity with CRM systems such as Salesforce.What's on OfferA competitive salary range of £28,000 - £32,000 per yearGenerous benefits packageA supportive and positive company cultureOpportunities for growth and development within the retail industryOn site parkingYearly discretionary company bonus.ContactDanielle HughesQuote job refJN-122024-6624625Phone number+44 151 255 3756Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationOtleyContract typePermanentConsultant nameDanielle HughesConsultant phone+44 151 255 3756Job referenceJN-122024-6624625
