Planning Team Leader

This role will involve:

• Coordinating daily interactions between planning teams, customer service, and maintenance teams to ensure repairs are handled efficiently while fostering strong relationships.
• Collaborating with tenants and leaseholders to enhance service delivery, take part in resident forums, and contribute to the co-regulation approach
• Embody the core values and mission of the business ensuring confidentiality of personal data and delivering a high-quality, cost-effective service centred on customer needs.
• Overseeing task completion timelines, prioritise workloads, and manage administration to meet performance goals and financial objectives, emphasising accurate and timely repairs.
• Allocating work to technicians effectively to maximise monthly revenue, ensuring ICT systems are updated with accurate repair statuses.
• Maintaining smooth operations by resolving technical challenges, ensuring effective communication with on-site staff, and verifying the accuracy of system data.
• Inspiring and supporting the planning team by promoting a culture of trust, inclusion, and safety, while driving measurable performance improvements.
• Overseeing all aspects of staff management throughout their employment, encourage positive engagement with staff representatives, and represent the client as a leading organisation internally and externally.
• Adhering to health and safety guidelines, support equality and diversity initiatives, and participate in essential training, drills, and organisational meetings.
• Report progress and key updates to managers, contribute to meetings with prepared materials, and perform additional duties as required, including stepping in for other teams when needed.