Back to search

Operations Supervisor

Surbiton Permanent £33,000 - £37,000 per year View Job Description
The ideal candidate will be highly organised, possess strong leadership skills, and thrive in a fast-paced, ever-evolving environment. As the Operations Supervisor, you will play a key role in ensuring the smooth and efficient operation of daily processes, driving continuous improvement, and delivering exceptional service both internally and externally.
  • Market Leading Food Wholesale Business
  • Unlimited Progression Opportunities - Rapidly Growing Business

About Our Client

The client is a well-established organisation in the food industry, committed to high-quality products and sustainable practices. They operate in a fast-paced, dynamic environment, focusing on efficiency and continuous improvement across order processing, invoicing, stock control, and importing operations. The company values strong leadership, teamwork, and excellent customer service, offering a collaborative culture with opportunities for professional growth. This role is ideal for someone who thrives in a results-driven environment and wants to contribute to the success of a growing business.

Job Description



  • Order Processing:
    Manage daily order fulfilment, ensuring accuracy and timeliness. Troubleshoot order issues and collaborate with teams to resolve discrepancies.


  • Claims Management:
    Lead the team in resolving claims related to damaged goods and delivery issues, ensuring customer satisfaction and compliance with policies.


  • Stock Control:
    Monitor inventory, reconcile stock with systems, and coordinate with purchasing and sales teams to align stock levels with demand. Manage slow-moving or obsolete stock.


  • Importing:
    Assist with importing goods, ensuring proper documentation and compliance with regulations. Coordinate with customs and logistics providers for smooth processes.


  • Team Leadership:
    Lead and develop a team of five, fostering a positive environment and ensuring training on company procedures and regulations.


  • Data Analysis:
    Prepare reports on key metrics and provide actionable insights to senior management for continuous improvement.



The Successful Applicant

  • 2-5 years of experience in an operations role, with at least 1 year in a leadership role.
  • Proven experience in order processing, invoicing, stock control, and claims management within a fast-paced environment.
  • Experience in importing and customs documentation is highly preferred.
  • A degree in Business Administration, Supply Chain Management, Logistics, or a related field is preferred
  • High attention to detail and continuous improvement focused

What's on Offer



  • Competitive Salary
    Attractive compensation package based on experience.


  • Professional Growth
    Opportunities for career advancement and development.


  • Positive Work Environment
    Join a collaborative, supportive team.


  • Training & Support
    Comprehensive training and ongoing development.


  • Work-Life Balance
    Flexible schedule to manage personal commitments.


  • Industry Experience
    Gain valuable experience in the organic food sector.


  • Employee Benefits
    Access to various employee benefits, including health and wellness programs.


  • Impactful Role
    Make a direct impact on operational success and customer satisfaction.
Contact
Will Reilly
Quote job ref
JN-032025-6692266
Phone number
+44 20 7269 2204

Job summary

Job function
Procurement & Supply Chain
Subsector
Import / Export
Sector
Transport & Distribution
Location
Surbiton
Contract type
Permanent
Consultant name
Will Reilly
Consultant phone
+44 20 7269 2204
Job reference
JN-032025-6692266