Save Job Back to Search Job Description Summary Similar JobsLead & Develop Future LeadersDrive Real Impact in a Growing BusinessAbout Our ClientWe're partnering with a growing business to hire a key leader within their Customer Operations function. This role is all about ensuring customers-both businesses and consumers with complex needs-receive a seamless, high-quality experience.This isn't just about managing a team; it's about developing leaders and creating a culture where exceptional service thrives. We're looking for someone with experience managing managers, coaching teams at all levels, and driving engagement, performance, and customer satisfaction in fast-paced, service-driven industries like telecoms, utilities, or other regulated sectors.Why Apply?Join a Business on a Growth Journey - Be part of an ambitious, scaling company where you can influence strategy and service delivery.Lead & Develop a Strong Team - Oversee three Team Leaders and a UK & offshore team of around 30, ensuring they have the support, structure, and motivation to succeed.Make a Real Impact - Drive improvements in customer experience, operational efficiency, and leadership development in a visible, business-critical role.Job DescriptionWhat You'll Be Doing:Leading & Developing Leaders - Coaching and mentoring Team Leaders to build high-performing, engaged teams.Enhancing Customer Experience - Overseeing complex service journeys that require tailored, high-touch solutions.Driving Performance & Engagement - Setting and achieving ambitious targets across SLAs, response times, and customer satisfaction.Managing Growth & Change - Scaling processes and structures to support expansion while keeping the customer at the centre.Collaborating with Key Stakeholders - Working closely with sales, field operations, and network teams to improve service delivery.The Successful ApplicantWhat We're Looking For:Proven experience leading managers within a customer operations or service delivery function.A track record of developing teams and improving performance in a fast-moving, customer-driven environment.An understanding of complex service delivery-whether in telecoms, utilities, or another sector where tailored customer solutions are essential.A hands-on leadership approach, capable of inspiring and driving a high-performance team culture.Strong stakeholder management skills, with the ability to influence and collaborate at all levels.This role is based in Warrington, with 3-4 days per week on-site, ensuring you're at the heart of the operation, building relationships, and driving real change.What's on OfferAn attractive salary range from £45,000 to £52,000.A vibrant and supportive work environment.Opportunities for professional growth and career advancement within the technology and telecoms industry.A convenient location WarringtonA generous holiday leave policy.Don't miss this fantastic opportunity to join a leading company in the technology and telecoms industry. We look forward to receiving your application.ContactKaty BevanQuote job refJN-012025-6654237Phone number+44 151 255 3751Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorTechnology & TelecomsLocationWarringtonContract typePermanentConsultant nameKaty BevanConsultant phone+44 151 255 3751Job referenceJN-012025-6654237
