Operations and Service Transition Manager

Key Responsibilities include:

Develop and Execute Service Transition Plans - Develop, deliver and enhance robust operational service transition management processes by crafting detailed plans encompassing activities, timelines, resources and dependencies in accepting new and changes to existing services into an optimal operational support model.

Incident & Lifecycle Management - ensure that operational requirements are met during the design, build, test and validation phases of a project addressing any service or design anomalies and manage production internal / external client incidences systematically, 24/7/365Change Management - Lead the assessment and integration of changes within the operational support model and service transition framework against technical, infrastructural and business demand ensuring service excellence.Stakeholder Engagement - Act as the primary liaison managing and prioritising operational and services transition processes across internal and external stakeholders and service providers for new and existing services, seamlessly.Problem Management - Leading operational activities in relation to Incident management ensuring effective and efficient resolution, prevent reassurance and quality improvements.

Process Implementation - Implement and manage operational systems, processes and policies aligned with organizational goals.Continuous Improvement - champions through to implementation, continuous process and technology improvement through use of data analytics.Quality Assurance - Uphold high standards in operations and service transition management.

Supplier Management - Accountable for Service Partner Management owning the engagement with Local, Regional and Global internal and external service partners to responsible for the development and delivery of telematics and connected features and services and operations. Leadership - Provide mentorship to the Operations team and peers not limited to providing guidance and championing operational service delivery best practices.