New Claims Advisor

As a New Claims Advisor your duties will include:

• Inputting and updating of client details on the company's computer system (PROCLAIM)
• To be responsible for the gathering data and inputting of new claims and new business enquiries
• Be proactive in completing diary tasks to support the rest of the Team involving work with referrers and third party insurers and medical agencies
• Ensure that attendance calls are completed in line with quality standards and that all key information is obtained and recorded
• To be able to work towards legal targets and deadlines
• Understand and embrace the concept of "excellent customer service" coupled with "urgency to get things done".
• Chasing paperwork and outstanding case information in a professional & timely fashion
• Ensure that medical appointments are dealt with in a timely fashion and in accordance with due process
• To be responsible for the inputting and logging of insurance policies relative to client files
• To communicate with witnesses in accordance with allocated workloads & due process
• To be responsible for administrative tasks that provide a support function within the business, including but not limited to, document redaction, bundle preparation, telephone support functions.