IT Manager

3 Month FTC
Urgent Start Date

About Our Client

The client is a university

Job Description

Main Responsibilities
1. IT Operations and Service Management

Ensure the stable operation of all IT services including networks, servers, storage, and end-user devices.

Oversee helpdesk support to ensure timely response and resolution of incidents and service requests.

Monitor system performance and proactively address issues to minimise downtime and disruption.

Maintain clear documentation of IT systems, processes, and support procedures.

2. Infrastructure and Systems Maintenance

Manage routine maintenance, updates, and patches for IT infrastructure, including both on-prem and cloud-based systems.

Support the delivery and ongoing performance of key systems such as LMS, CRM, ERP, and SRS.

Implement backup, recovery, and business continuity procedures for all critical systems.

Maintain security protocols to protect data and systems in line with best practices and regulatory requirements (e.g., GDPR).

3. Stakeholder Support and Communication

Act as the main point of contact for IT queries and issues from staff, students, and academic teams.

Build effective working relationships across departments to understand user needs and deliver responsive support.

Provide clear communication and updates on IT issues, planned maintenance, or service changes.4. Team Leadership and Staff Support

Supervise and support the daily work of the IT team, including task allocation, performance reviews, and professional development.

Foster a service-focused, collaborative, and proactive IT culture.

Provide coaching and technical guidance to junior team members.

The Successful Applicant

Qualifications and Experience

Significant experience in IT service delivery and infrastructure support, ideally in a higher education or public sector environment.
Strong hands-on knowledge of core systems such as Microsoft 365, CRM, LMS, SRS, ERP, and cloud platforms (e.g., Azure).
Proven experience managing IT operations, helpdesk services, and infrastructure in a multi-user environment.
Familiarity with ITIL processes and service management principles.
Sound understanding of data protection (e.g., GDPR), cybersecurity, and asset management.
Excellent communication, troubleshooting, and organisational skills.
Demonstrable leadership experience within small IT teams, including mentoring or line management